Shipping policy
Complimentary shipping
Every order to the United States and Canada ships free, with tracking. There is no minimum purchase.
Where we ship
We currently ship to the United States and Canada. More destinations are coming soon.
Processing time
Orders are prepared and dispatched within 1 to 3 business days. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday start processing the next business day.
Delivery time
Once dispatched, most US orders arrive within 8 to 15 business days, and most Canadian orders within 10 to 20 business days. Each product page also shows its estimated delivery window, so you know what to expect before you order.
Tracking your order
As soon as your order ships, we'll email you a tracking number. Please allow 2 to 3 business days for the first tracking update to appear. You can check anytime on our Track Your Order page.
Ordering more than one item
Items in the same order may travel in separate parcels and arrive on different days. Each parcel has its own tracking.
Holiday orders
To receive your order before Christmas, we recommend ordering by November 27 for US addresses and November 20 for Canadian addresses. Orders placed after these dates may still arrive in time, but we can't guarantee holiday delivery.
If your order is delayed
If we can't dispatch your order within the time above, we'll email you a new estimated date, and you can choose to wait or cancel for a full refund. If a parcel runs past its delivery window, contact us and we'll follow it up with the carrier.
Lost or missing parcels
If your tracking shows no movement for 10 business days, or your order hasn't arrived within 30 business days of dispatch, contact us and we'll send a replacement or give you a full refund.
If your tracking says delivered but you can't find your parcel, please check with neighbors and your local post office first, then contact us and we'll help.
Address accuracy
Please make sure your shipping address is complete and correct at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll do our best to update it before it ships. We can't redirect a parcel once it has been dispatched.
Customs, duties and taxes
US orders are not expected to incur any extra fees on delivery. For Canadian orders, Canadian customs may charge import duties or taxes, and these are the responsibility of the recipient. If a carrier asks you for a payment you weren't expecting, please contact us before paying.
Damaged or faulty items
If something arrives damaged or isn't working, our Refund Policy explains how we make it right.
Your complimentary gift
Your digital Ritual Book arrives instantly. The download link is in your order confirmation email.
Questions
Email us at care@amaveli.com and we'll reply within one business day.