Refund policy
Our promise
We want every Amaveli piece to feel like a good decision. If something isn't right with your order, we'll make it right. Here's exactly how it works.
If something is wrong with your order
If your order arrives damaged, faulty, incomplete or not as described, contact us within 30 days of delivery. Send your order number and a short photo or video that shows the issue. Once we've reviewed it, we'll send you a free replacement or a full refund, whichever you prefer. You won't need to send anything back.
If your order doesn't arrive
If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 30 business days of dispatch, contact us and we'll look into it straight away. If your parcel is lost, we'll send a replacement or give you a full refund.
If you've changed your mind
Unopened items can be returned within 30 days of delivery. Contact us first and we'll send you the return address. Return shipping is paid by you, and we'll refund the item price once your parcel reaches us, still sealed and unused.
Hygiene items: for health and hygiene reasons, AuraShield and Tinova can't be returned once their packaging has been opened, because they're used on the skin and in the ear.
Opened items can't be returned for a change of mind, but they're always covered if something is wrong with them, as explained above.
How to ask for a refund or replacement
- Email us at care@amaveli.com, or simply reply to your order confirmation email.
- Include your order number and tell us what happened.
- If an item is damaged or faulty, attach a photo or a short video of the issue.
We reply within one business day.
When you'll get your money
Approved refunds go back to your original payment method within 3 business days. Your bank may then take 5 to 10 business days to show it.
Cancelling an order
You can cancel within 12 hours of placing your order for a full refund. After that, your order may already be on its way, and the sections above apply.
A fair policy for everyone
We review every request personally. We may decline a request if the issue comes from misuse, an accident or wear after delivery, or if an account shows a pattern of repeated claims. Your local consumer rights always apply, and nothing in this policy limits them.
Questions?
Every message is answered personally. Write to us at care@amaveli.com.